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NOTE TO MEMBERS:
Remember to log in to download free e-copies and get member pricing for hard copies.
CII Store: Frequently Asked Questions
For general questions, please also consult the General FAQ.
Ordering Questions | CII Publication Numbers | Other Questions
Simply log in, browse the CII Store, add desired products to your Shopping Cart, then proceed to checkout. You can also visit How to Order for other ways to order and details on pricing, shipping, etc. If you are unable to check out or have other questions, please contact CII Publications at orders@cii.utexas.edu or (512) 232-3016 for ordering assistance.
What isn’t my Shopping Cart reflecting my member discount?
Typically, this occurs when items are added to the Shopping Cart before the individual has logged into the website. Once you are logged in, you will need to add the same items to your cart again, then keep the discounted items and remove the non-discounted items.
I am an academic or student. How should I place my order so I can get the academic/student discount?
To enjoy this discount, you should be prepared to provide verification of your educational status at a university. Once your status is verified, you must place your order through CII Publications at orders@cii.utexas.edu or (512) 232-3016.
I am a CII registered user. Can I download PDFs for free?
If you are a registered user who works for a member organization, you can log in and and read any electronic copy online or download it for free. If you are a registered user who works for a non-member organization, you can log in and purchase any electronic copy to download.
I am given the option of downloading a PDF, but when I click the link nothing downloads. Help!
Your browser doesn’t support our download process, but two other download strategies seem to work for everyone. You can probably just right-click the Download link and Save As to your drive/disk. Alternatively, if you can open the PDF onscreen, you can click the disk icon at the upper left-hand corner of the Acrobat window to Save As to disk.
I’m trying to download a PIP Practice, but the website won’t let me.
PIP products are only available for purchase to be mailed directly to you in the hard-copy format.
Is there a system to the numbering on the publications?
CII products have been numbered by the authoring team for many years, but there are exceptions. For details, please visit Understanding the Numbering of CII Products.
After receiving my order, I have a technical question/comment. Who can help me?
For technical questions or comments about a publication, please e-mail orders@cii.utexas.edu.
Last modified and verified on 2-16-10 by The CII Webmaster
